Terms and Conditions

WELCOME!

When you browse this site and its pages, you’re saying “yes” to our terms of use. So, please take a moment to read them over. If they don’t work for you, it’s best not to use this site or its pages. Also, keep in mind that not all of our products and services are available everywhere. Whether you can use a specific product or service is ultimately up to Fortress Bank and its subsidiaries or affiliates.

LET’S REVIEW OUR AGREEMENT TOGETHER

When you use any of Fortress Bank’s websites or pages (yep, that includes www.bankfortress.com and any other sites we’ve got), you’re saying “I agree!” to our Terms of Use. Just so you know, these websites are ours, along with everything on them.

WHAT’S THE DEAL

You need to accept these terms as they are if you want to hang out on our site.

Heads up: there are some important sections below about warranties, liabilities, and how we solve disagreements. Be sure to check those out.

Overall, we promise to keep things fair and square – that’s our deal.

CAN THINGS CHANGE

Sure can! We might tweak these terms now and then. It’s on you to stay updated, so check back once in a while. If you keep using the site after we post changes, that means you’re cool with the new terms. Stick to these rules, and you’re golden to use our site as much as you like, just for you.

OTHER STUFF TO KNOW

Each Fortress website, including this one, might have its own extra rules (like codes of conduct or guidelines) that apply to certain features, products, or offers. If there’s a conflict between these Terms of Use and any terms on another Fortress website, the terms on that site will take precedence for those specific pages or sections.

Remember, all use of this site is governed by applicable federal, state, and territorial laws. The information or content on the site isn’t meant to be security, tax, or legal advice, and it can’t be used to avoid tax penalties. Fortress doesn’t provide security, legal, or tax advice, so it’s a good idea to review your individual circumstances with your own legal and tax advisors, professionals, or consultants.

Lastly, these Terms of Use are interpreted according to the laws of the State of Illinois. Any legal proceedings to enforce or interpret these terms can only be brought in Illinois.

SITE CONTENT

Everything you see on this site, like text, graphics, photos, logos, and more (we call all this “Content”), is owned by Fortress. This includes how the content is designed and arranged. It’s all protected by copyright, patent, and trademark laws.

You might see some words and symbols that belong to other companies. These are trademarks of their owners, and their display doesn’t mean any kind of license has been granted.

Remember, all information and Content on the site is protected under the copyright and trademark laws of the United States and other countries. Unless the Terms of Use say otherwise, you can’t copy or distribute any part of the site or any Content without Fortress’ written consent. Unauthorized use or modification of any copyrightable matter or the Content on the site is strictly prohibited and could lead to legal action.

You can use information on Fortress products and services (like brochures, fact sheets, marketing materials, and similar materials) that Fortress has made available for downloading from the site, as long as you:

YOUR USE OF THE SITE

When you’re using this site, make sure you’re following all laws, rules, and the terms you agreed to with Fortress. Please respect the site and its content.

Avoid using automatic tools or manual processes to access, copy, or monitor any part of the site or its content. Don’t try to bypass the site’s structure or get any materials or information that aren’t purposely available on the site. Fortress can stop any such activities.

Don’t try to access any part of the site, other systems or networks connected to the site, any Fortress server, or any services offered on the site without permission. This includes trying to test the site’s vulnerability or the security measures on the site or any network connected to the site.

Don’t try to trace any information on any other user of the site, any other customer of Fortress, or any Fortress account not owned by you. Also, don’t use the site or any service or information on the site to reveal any information, including personal identification or information, other than your own information.

Don’t do anything that puts a big load on the site’s infrastructure or on Fortress’ systems or networks, or any systems or networks connected to the site or to Fortress. Don’t use any device, software, or routine to interfere with the site or any transaction on the site, or with any other person’s use of the site.

Don’t forge headers or manipulate identifiers to disguise the origin of any message or transmittal you send to Fortress on or through the site or any service offered on or through the site. And don’t pretend to be someone else or impersonate any other individual or entity.

Lastly, don’t use the site or any content for any purpose that is illegal or prohibited by these Terms of Use, or to ask for the performance of any illegal activity or other activity which infringes the rights of Popular or others.

Unauthorized use of the site in connection with sending unsolicited e-mail, including sending e-mail in violation of this policy, may result in penalties against the sender and those helping the sender, including penalties provided by the Computer Fraud and Abuse Act (18 U.S.C. §§ 1030 et seq.).

ACCOUNTS, PASSWORDS, AND SECURITY

Some features or services on the site might need you to open an account with a username and password. You are responsible for keeping your account information, including your password, private and for all activity on your account. You agree to set up reasonable security measures to protect your confidential information. If there’s any unauthorized use of your account or password, or any other security breach, you agree to let Fortress know right away.

However, if someone else uses your username, password, or account, you could be held responsible for any losses incurred by Fortress or any other user or visitor to the site. You’re not allowed to use anyone else’s username, password, or account to access the site without their permission.

Fortress won’t be responsible for any loss or damage that results from your failure to meet these obligations. Please don’t send us confidential information over the internet or ask us to send confidential information to you over the internet. If you choose to do this, Fortress won’t be responsible or liable in any way for any losses or damages you may incur as a result of such communications.

PRIVACY

When you’re using this site, Fortress Bank’s Internet Privacy Policy, Privacy Policy, and other online security and privacy practices apply.

Also, it’s important to remember that internet transmissions are never 100% private or secure. This means that any message or information you send to the site could potentially be read or intercepted by others. This is true even if there’s a special notice saying that a particular transmission (like account information) is encrypted.

DISCLAIMERS

Fortress doesn’t guarantee that the site or any of its content, services, or features will be error-free or uninterrupted, or that any defects will be corrected, or that your use of the site will provide specific results. Fortress doesn’t warrant the accuracy, completeness, quality, adequacy, or content of any information or tool on the site or any other webpage or website linked or referenced on the site. The site and its content are provided “as-is” and “as-available”, and all information on the site is subject to change without notice.

Fortress can’t ensure that any files or other data you download from the site will be free of viruses or contamination or destructive features. Fortress disclaims all warranties, express or implied, including any warranties of accuracy, merchantability, fitness for a particular purpose, workmanlike effort, accuracy, title, quiet enjoyment, no encumbrances, no liens, and non-infringement. Fortress also disclaims any and all liability for the acts, omissions, and conduct of any third parties in connection with or related to your use of the site and/or any Fortress services.

You’re responsible for your use of the site and any linked sites. If you’re not satisfied with the site or any content, your only remedy is to stop using the site or any such content. This limitation of relief is an essential part of the agreement between the parties. The above disclaimer applies to any damages, liability, or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence, or any other cause of action.

Fortress reserves the right to do any of the following, at any time, without notice:

LIMITATION OF LIABILITY

Fortress isn’t responsible for any kind of damages that might happen from using or misusing the site or any linked sites. This includes all types of damages, even lost revenues, lost profits, or potential economic benefits. This is true even if you’ve used the information, documents, software, or content on the site, and even if you knew there was a chance of such damages.

WEB LINKING PRACTICES

Fortress aims to give you the best information to make good financial decisions. Sometimes, Fortress might link to websites owned by other companies (third-party websites). These links are just for your information and use at your own risk. Fortress doesn’t endorse or guarantee anything on these third-party websites and isn’t responsible for their content or accuracy.

When you visit a third-party website through a link on Fortress, you’re no longer protected by Fortress’ privacy policies or security practices. The third-party website might collect, use, and protect data differently than Fortress does. So, before you give them any personal information, make sure you understand their privacy policy and security practices.

If you do a transaction on a third-party website, Fortress won’t represent you or the owner of the third-party website.

Here’s are some ways you can tell if you’ve left the Fortress site:

Fortress is dedicated to giving you quality online services. If you find any incorrect information on Fortress or have concerns about a link to a third-party website, please email us.

THIRD-PARTY COMPANIES AND PRODUCTS

When you use any online banking or account linking service on the site, you’re giving Fortress and its agents permission to access third-party sites that you’ve chosen. They can retrieve information that you’ve asked for. By doing this, you’re appointing Fortress and its agents to act on your behalf for this specific task. Each time you log into your account, you’re allowing Fortress and its agents to process your request and use the information you’ve submitted.

ELECTRONIC BANKING SERVICES, TERMS, AND PRIVACY

Additional terms and conditions apply to Fortress digital banking services. Click below to view policies, agreements, and disclosures applicable to each available digital banking service and its use.

VIOLATION OF THESE TERMS OF USE

Fortress might share your information (including your identity) if it’s needed for an investigation or complaint about your use of the site, or to take legal action against someone who might be harming Fortress’ rights or property, or the rights or property of the site’s visitors or users. Fortress can always disclose any information it thinks is necessary to follow any law, regulation, legal process, or government request.

Fortress might also share your information when the law requires or allows it, including sharing information with other companies and organizations for fraud protection purposes. You agree that Fortress can keep any messages or communications between you and Fortress through the site, and might also disclose such data if the law requires it or if Fortress decides that it’s reasonably necessary to:

You agree that Fortress can, at any time and without prior notice, end your access to the site and/or block your future access to the site if we decide that you’ve violated these Terms of Use or other agreements or guidelines related to your use of the site, or for other reasons, which might include:

DISPUTE RESOLUTION

If there’s any claim or dispute related to these Terms of Use or your use of the site, it will be settled by binding arbitration. This will be managed by the American Arbitration Association and will take place in the State of Illinois. The arbitration will be governed by the United States Arbitration Act. A single, neutral arbitrator will decide on the claim and give a final award. All arbitration proceedings, information submitted to the arbitrator, and the decision or award will be strictly confidential. Any court with jurisdiction can enter judgment upon the award given by the arbitrator.

The procedures in this section are the only procedures for resolving disputes between the parties related to your use of the site. However, a party can request temporary remedies in a court of law to maintain the status quo or protect goods or property until the arbitration has started and the selected arbitrator has had the chance to resolve the request for temporary relief.

Each party must continue to perform its obligations under these Terms of Use while any dispute related to these Terms of Use and your use of the site is being resolved, unless doing so would be impossible or impracticable.

ACCESSIBLE BANKING AT FORTRESS 

Fortress is dedicated to meeting the financial needs of all customers. We aim to offer a safe, reliable, and inclusive banking service that serves everyone well, including those with disabilities. We have various services at our Fortress branches and call centers to make banking easier and more convenient for everyone.

WEB ACCESSIBILITY

Fortress is committed and engaged in efforts to meet online usability and web page design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.0.

---

FOR MORE INFORMATION

If you have questions, comments, or concerns regarding our website terms and conditions, please contact our Digital Banking Center via mail, email or phone for further guidance.